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Burning Flipside Tickets - Frequently Asked Questions
On this page:
Ticket Requests
• Can I get on a mailing list for ticket information?
• When are tickets available?
• What do tickets cost?
• How do I get tickets?
• Why can’t I view the ticket registration form on BurningFlipside.com? I’m on the ticket page but do not see the link for registration.
• Why haven’t I received the email with my ticket registration confirmation and mail in ticket request form? I checked my email address and it is entered correctly. I’ve also checked my spam filtering.
• What can I do if I've received the ticket registration confirmation email but I don't find the PDF attachment for printing my mail-in ticket request form?
• What can I do to increase the likelihood that my ticket request is received and processed?
• How many tickets can I buy?
• Do children or teenagers need tickets?
• What do I do if I don’t know yet who will be using my second adult ticket?
• Can I request tickets for other people?
• Can different ticket requests use the same postal mailing address for ticket delivery?
• Can I receive tickets via USPS Express Mail?
• Can I receive tickets at a mailing address outside the U.S.?
• Can we mail multiple ticket requests in the same envelope?
• Do I need to decorate my ticket request envelope?
• Do I need to include a self-addressed, stamped envelope (SASE) with my ticket request for mailing of my ticket?
• What happens if I mail my ticket request early or late?
• Can I get tickets by volunteering for Flipside?
• What forms of payment do you accept? Can I pay with a credit card, debit card, personal check, Paypal or cash?
• What do I need to know about filling out the money order?
• Why do you want my email, phone and mailing address for Will Call tickets?
• How do I cancel a ticket request after the ticket registration window closes?
Ticket Distribution
• What happens if the number of tickets requested exceeds the number available?
• When and how will I learn whether my ticket request is filled?
• What happens if my ticket request is not filled?
• When will tickets be mailed?
• How do I claim my Will Call tickets?
• Is there a Flipside warehouse pick-up option?
• What do I do if my mailing address has changed since I mailed my ticket request?
• All of my friends have received their Flipside tickets. Where’s mine?
• Why is my ticket request still in Pending status?
• What can I do if I lose my actual ticket?
• Is there an “after market” for tickets?
Ticket Changes
• How do I transfer ownership of a Will Call ticket?
• How do I transfer ownership of a mailed ticket?
• Can I transfer tickets for other people?
• How can I verify that a ticket I bought from someone is in my name?
• How can I update my contact information after tickets are issued?
• Can child or kid tickets be converted to adult tickets?
• How can I get help with tickets?
Event Entry
• When is the Flipside gate open?
• What do I need for entry?
• What are the special requirements for minors (anyone under age 18)?
• Are tickets sold at the gate?
• Is re-entry allowed?
General
• Where is the Survival Guide?
• What are the Flipside Ticket Terms of Service?
• How can I find Flipside volunteer opportunities?
• Why do you use this process for ticketing?
• Why is this FAQ list so long?
Ticket Requests
Q: Can I get on a mailing list for ticket information?
A: Why yes, you can. And what a great idea! Just sign up for the low-traffic Announce email distribution list at http://www.burningflipside.com/email-lists. Official ticket-related information usually also is cross-posted to the Austin List.
Q: When are tickets available?
A: Flipside tickets are never sold at the event gate and every participant must have a ticket for entry.
The best way to reliably get information about Burning Flipside ticket sales is to subscribe to the low-traffic email list for official Flipside communications, “Announce.” Subscribe to the Announce List (and other email lists) here: http://www.burningflipside.com/email-lists.
Usually, ticket information for the next Burning Flipside is announced in December each year and the ticket request registration process begins in December or January.
For Burning Flipside 2012 - Freaky Deeky Time Machine:
• Ticket request online registration window: Opens Monday, January 2 and closes on Thursday, January 26, 2012.
• Ticket request postal mail-in window: Opens Thursday, January 19 and closes on Thursday, January 26, 2012.
Q: What do tickets cost?
A: Ticket prices are determined each year by Austin Artistic Reconstruction, LLC (aka “the LLC”) based upon the Flipside budget. Prices usually are announced the prior November-December along with ticket sales/distribution information.
For Burning Flipside 2012 - Freaky Deeky Time Machine:
• Adult ticket (for ages 14 and above): $90.
• Kid ticket (for ages 7 to 13): $35.
• Child ticket (for ages 0 to 6): $0.
Every participant must have a ticket for Flipside entry and everyone pays for their ticket except the winners of the annual ticket design and sticker design contest. Each of those winners gets two free adult tickets.
Q: How do I get tickets?
A: General information:
To request tickets for Burning Flipside you need to do 3 things:
1) Register online during the ticket registration window in January,
2) Put together your decorated envelope with all the right stuff (money order/cashier's check/teller's check, printed ticket request form, correct address, etc.), and
3) Mail your ticket request so that it’s postmarked during the specified date range in January.
For Burning Flipside 2012 - Freaky Deeky Time Machine:
1) Go to www.burningflipside.com/tickets, log in (or create a new account), and fill out the ticket registration form between Monday, January 2 and Thursday, January 26, 2012.
• Limit your ticket registration to no more than two adult tickets and a total of two kid and/or child tickets.
• If you are requesting two adult tickets and do not yet know the name of the person who will use the second ticket, just enter your own name also for that ticket. You can enter "[Your Name] 1" and "[Your Name] 2" for the two names to keep the ticket assignments clear.
• You will need to fill in the names of kids or children for whom you are requesting tickets.
2) Click the “Save” button at the bottom of your ticket registration page.
3) Check your email for the message from Flipside Tickets with subject line: Flipside 2012 Ticket Request Confirmation & Mail-In Form. That message includes the link to your mail-in Ticket Request form (a PDF to print).
• Fliptickets will email you every time you save your ticket registration. If you make multiple changes to your registration, make sure that the Ticket Request form you put in the mailing envelope is the correct, current one.
4) Get a money order (or cashier's check or teller's check) for the Amount Due shown on your Ticket Request form and make it payable to: Austin Artistic Reconstruction.
• Write your ticket request ID number, which is shown on your ticket request form, in a comments space or near the top of the payment.
• Sign the money order if it's a type that requires your signature.
• For help with how to fill out a money order, see http://www.wikihow.com/Fill-Out-a-Money-Order.
5) Decorate a mailing envelope.
• Be sure your return address, the mailing address and stamp are legible--easy for the post office folks to read, and not hidden by your fabulous artwork.
• Also, leave clear space on the front for a visible postmark.
6) Put both your Ticket Request form and your money order/cashier's check/teller's check in the stamped envelope and mail it to:
Austin Artistic Reconstruction, Ticket Request
P.O. Box 9987
Austin TX 78766
7) Mail your filled envelope so that it is postmarked between January 19, 2012 and January 26, 2012!
• The postmark must contain a date no earlier than 1/19/2012 and no later than 1/26/2012 or your request will be returned unticketed.
Q: Why can’t I view the ticket registration form on BurningFlipside.com? I’m on the ticket page but do not see the link for registration.
A: Make sure that you have a registered email address (i.e., have created a user account) and are logged in to the website to view and complete the ticket registration. If you have forgotten your password, use the Request New Password option. You may contact tickets@burningflipside.com for further assistance. Note that the link to the registration page only displays during the period for registering a ticket request or updating your contact info before the event.
Q: Why haven’t I received the email with my ticket registration confirmation and mail-in ticket request form? I checked my email address and it is entered correctly. I’ve also checked my spam filtering.
A: This issue is usually seen when you are using your own domain. It could be the way your MX records are set up to handle mail, or it could be some spam filtering in place that you don’t see. If you have an email address with Gmail or Yahoo, try changing your email on record to that address instead. If you still have problems, email tickets@burningflipside.com; please include your ticket request ID in your email subject line.
Q: What can I do if I've received the ticket registration confirmation email but I don't find the PDF attachment for printing my mail-in ticket request form?
A: Not sure why a few people don't see the PDF attachment to their ticket registration confirmation email. Perhaps it has something to do with how your mail client handles attachments. Not to worry, though, because you can go back into the ticket registration system the same way you did it the first time (login with the same user ID at www.burningflipside.com/tickets) and there will be a link to let you (re)print your PDF Ticket Request form. If you click Save, another form should be mailed to you, but you can just print it from that registration page. If you still have problems, email tickets@burningflipside.com; please include your ticket request ID in your email subject line.
Q: What can I do to increase the likelihood that my ticket request is received and processed?
A: Things you can do:
• Follow all of the registration and mailing instructions carefully.
• Make the addresses on the mailing envelope easy to read and leave open space for the postmark.
• Double-check that both your ticket request form and your properly completed money order or cashier’s/teller’s check payment are in your mailing envelope before you seal it.
• Ensure that your mailing envelope will be postmarked within the required date range. Waiting until the last day and/or dropping it in a box rather than taking it to the post office may increase your risk of problems.
We will return your ticket request and payment for any of the following:
• Illegible Ticket Request forms or money orders/cashier's checks/teller's checks
• Postmarks before 1/19/2012 or after 1/26/2012
• Payment is not a money order, cashier's check or teller's check. We do not accept cash or personal checks.
• Money order or cashier's/teller's check is not made payable to Austin Artistic Reconstruction.
• Money order or cashier's/teller's check is not for the full Amount Due [ticket cost + express mail option]. (There is no Art Garden donation option for 2012.)
• Money order is a type that requires the purchaser's signature but is unsigned.
Q: How many tickets can I buy?
A: The maximum number of tickets per request is 2 Adult tickets plus a total of 2 child and/or kid tickets. Each ticket purchased, whether for adult, kid or child, counts as part of the total number of tickets available for Flipside.
Q: Do children or teenagers need tickets?
A: Everyone entering Flipside must have a ticket, purchased in advance. People aged 14 and over need an Adult ticket. Kids ages 7-13 need a Kid ticket, and for little ones up to age 6 we have a Child ticket option. Kid tickets cost less than adult tickets and there is no charge for Child tickets.
Please note that each ticket issued must be included in our attendance count. In other words, the upper limit on the number of tickets we can distribute includes everyone, not just adults.
Q: What do I do if I don’t know yet who will be using my second adult ticket?
A: No problem. Just enter your own name in registration for that ticket, adding the number "2" after your name. There will be opportunity to update the ticket holder name later, before the event.
Q: Can I request tickets for other people?
A: Each ticket registration is limited to a maximum of two adult tickets and up to two (combined total) kid and/or child tickets. Each person requesting one or more tickets creates their own unique account at burningflipside.com and their online ticket registration.
Q: Can different ticket requests use the same postal mailing address for ticket delivery?
A: Yes, multiple ticket orders can be delivered to the same USPS mailing address.
Q: Can I receive tickets via USPS Express Mail?
A: If you choose the regular mail delivery option, tickets are mailed via USPS first-class mail at no additional charge. We also offer Express Mail as a delivery option; the fee for that service in 2012 is $30.
Q: Can I receive tickets at a mailing address outside the U.S.?
A: On all international ticket requests we will hold your tickets for Will Call pick-up at the Flipside gate. Please select Will Call for your ticket delivery method.
Q: Can we mail multiple ticket requests in the same envelope?
A: Yes you may. It is not necessary for each ticket request to be mailed in its own, separate envelope. Just be sure to affix adequate postage.
Q: Do I need to decorate my ticket request envelope?
A: We love decorated envelopes! Decorating your envelope brings joy to the world as it passes through many hands, including the volunteers who serve on the ticket team. Decorating your envelope is an early opportunity for participation in the art-focused event that is Flipside. And decorated envelopes may be published in the Flame, posted on the website, or used for another Flipside art project. Decorating your envelope does not, however, by itself affect your odds of getting a ticket.
Caution: When decorating your envelope please make it easy for the Post Office to deliver it by keeping the mailing and return addresses easy to read, and leave white/light space for your postmark to make it clear that you mailed your request on a valid date.
Q: Do I need to include a self-addressed, stamped envelope (SASE) with my ticket request for mailing of my ticket?
A: A SASE is NOT required. The size and weight of the Burning Flipside Survival Guide mailed with tickets requires us to use specific envelopes and postage plus we use a standardized mailing label, so we provide the ticket mailing envelopes.
Q: What happens if I mail my ticket request early or late?
A: Ticket requests postmarked outside of the announced ticket request mail-in dates, whether early or late, are not considered in initial ticket-request processing. If the number of valid ticket requests is lower than the number of available tickets it is possible that out-of-date-range requests could be processed, but that’s a real long shot. Please don't create extra work and return mail expense by knowingly mailing in a late request.
Q: Can I get tickets by volunteering for Flipside?
A: Burning Flipside is a volunteer-run event. Everyone pays for their ticket except the winners of the annual ticket design and sticker design contest. Each of those winners gets two free adult tickets.
Volunteering is a great way to get to know others in the Flipside community and may make it easier to locate an available ticket after the official ticket sale is over.
Q: What forms of payment do you accept? Can I pay with a credit card, debit card, personal check, Paypal or cash?
A: Payment must be made with a money order, cashier’s check or teller’s check. Payment by credit or debit card, personal check, Paypal, cash, Monopoly(TM) money, silver bars or any other form is NOT accepted.
Ticket purchase payment must be made with one of these forms of guaranteed funds (money order, cashier’s check or teller’s check) because it’s not feasible for us to deal with bounced checks, and accepting cash or electronic payments involves more challenges than we are currently prepared to accept.
Q: What do I need to know about filling out the money order?
A: • Money orders must be made out to Austin Artistic Reconstruction and must be for the exact Amount Due shown on your Ticket Request form. We cannot accept overpayment as a donation.
• Most money orders require that the purchaser (you) sign the money order.
• Please write your ticket request ID number, which is shown on your Ticket Request form, at the top of your money order (or wherever there is good space for it).
• To learn more about filling out a money order, see http://www.wikihow.com/Fill-Out-a-Money-Order.
Q: Why do you want my email, phone and mailing address for Will Call tickets?
A: We need valid contact info on every ticket request registration to allow for communication of important ticket- or event-related information, to ensure that we have the correct mailing address for request returns so we can get payments back as quickly as possible, and to help solve mysteries related to ticket ownership or transfers.
Q: How do I cancel a ticket request after the ticket registration window closes?
A: Contact tickets@burningflipside.com; please include your ticket request ID in your email subject line. The ticket team will cancel your request. Please note that requests cannot be canceled after we receive payment. Should you receive a ticket and find that you are unable to attend the event, you may sell the ticket.
Ticket Distribution
Q: What happens if the number of tickets requested exceeds the number available?
A: If we are unable to provide tickets for all ticket requests because ticket demand exceeded supply, then we will implement a “random de-selection” process to identify which ticket requests must be returned unfilled.
Q: When and how will I learn whether my ticket request is filled?
A: Within a few days of ticket request processing (aka envelope opening), which usually happens in mid- to late-February, we will notify you by email whether or not we were able to provide tickets for your request. *
We also will update your ticket status in the online ticket system:
• “Pending” status means that no mailed ticket request was received for the ticket registration. (Before ticket request processing is complete, all submitted ticket registrations show Pending status.)
• “Returned” status means that we received your request but it will not be ticketed and we are returning the request and payment to you.
• “Received” status means that we received your request and it will be ticketed.
• “Ticketed” status means that a ticket number has been assigned; this will replace “Received” status as we move through the ticket distribution process.
• “Canceled” status means that you notified the ticket team that you were canceling your registration and not mailing in a request for tickets.
* Keep in mind that due to the quirks of email delivery, some people may receive their ticket request status email before others. No need to panic if it takes a day or three for all messages to be received. Be sure to check your spam filtering.
Q: What happens if my ticket request is not filled?
A: If we are unable to provide tickets for your request either because demand exceeded supply or your ticket request did not meet all requirements:
• Within a few days of ticket request processing we will notify you by email and update your ticket status in the online ticket system to “Returned.”
• We will return your payment to you by first class mail at the address you have recorded in the ticket system.
It’s a good idea for everyone to hang on to your money order receipt in case you need that to get a refund from the money order issuer. If the issuer of your money order will not refund your money, you probably can deposit the money order into your regular bank account.
Q: When will tickets be mailed?
A: Tickets usually are mailed at least six weeks prior to the event. For Flipside 2012, we anticipate mailing tickets in late March—approximately March 26, but this date may change. The ticket team is dependent upon several other teams that must complete their work before the mailing can take place.
Q: How do I claim my Will Call tickets?
A: Will call tickets are held for pick-up at the Flipside gate. Legal photo ID matching the name on the ticket registration is required. Any adult on the ticket order with a matching ID may pick-up all tickets held as part of the order.
Q: Is there a Flipside warehouse pick-up option?
A: For Flipside 2012, we hope to make tickets available for optional pick-up at the Flipside warehouse in Austin in early March. If we are able to do that, all tickets will be available whether you selected mail or will call as your delivery option. If this is happening, it will be announced by email to the Announce List and Austin List. After Warehouse Pick-up, the delivery method on ticket requests for tickets picked-up will be changed (from Mail, Express Mail or Will Call) to "Picked up".
Q: What do I do if my mailing address has changed since I mailed my ticket request?
A: Please keep your address and other contact information up to date in the ticket registration system until tickets are mailed. The online system will indicate when it is no longer possible to update a mailing address because mailing labels are printed. If ticket mail is returned by the post office, the ticket team will contact you and make your tickets available for Will Call pick-up.
Q: All of my friends have received their Flipside tickets. Where’s mine?
A: First, check your online ticket registration for your ticket request status. If it shows as Ticketed, then double-check that you chose mail delivery rather than Will Call. If your ticket mail is returned by the post office, the ticket team will contact you and your ticket(s) will be held for Will Call pick up. Contact tickets@burningflipside.com for further assistance, including your ticket request ID in the email subject line.
Q: Why is my ticket request still in Pending status?
A: All submitted ticket registrations show in Pending status until ticket request mail is processed and the ticket team has updated statuses. The processing and status update usually happen in mid- to late-February. If your status still shows as Pending in March (or after you know that ticket request status email has been sent), that means we did not receive ticket request mail for you.
Q: What can I do if I lose my actual ticket?
A: Verify that you selected a mail delivery option rather than will call. If your paper ticket is lost, you may email tickets@burningflipside.com to request assistance. Please include your ticket request ID in your email subject line. We can void a lost ticket and re-issue a will call ticket for replacement. A voided ticket will not provide entry to Flipside for anyone.
Q: Is there an “after market” for tickets?
A: There is no official Flipside ticket exchange. Your best bet for finding tickets after ticket sales are ended is to try the ticket exchange run by community volunteers: www.notnotbobslist.org.
Please remember that Burning Flipside tickets should not be sold or purchased for more than ticket face value.
Ticket Changes
Q: How do I transfer ownership of a Will Call ticket?
A: If you wish to simply update the name on a ticket in your order: Log in to the Flipside website, go to the Tickets page to view Your Registered Tickets, edit the information there, then select Update.
If you have sold or gifted your Will Call ticket to someone not camping with you: Log in to the Flipside website, go to the Tickets page to view Your Registered Tickets, and find the full 12-character ticket number for the specific ticket you are transferring. Provide the new owner of the ticket with the full 12-character ticket number so that they can use their own website account to register the ticket in their name. You will receive an email notification that your ticket has been transferred when the new owner registers the ticket in their name. Be careful to protect your ticket number because it can be used to transfer ownership.
Q: How do I transfer ownership of a mailed ticket?
A: If you wish to simply update the name on a ticket in your order: Once you have the mailed ticket in hand, log in to the Flipside website, go to the Tickets page to view Your Registered Tickets, edit the information there, and then select Update.
If you have sold or gifted your on-hand ticket (received by mail) to someone not camping with you: When you provide the new owner with the paper ticket, they can use their own website account (existing or new) to register that ticket in their name using the Register a New Ticket option. You will receive an email notification that your ticket has been transferred when the new owner registers the ticket in their name. Be careful to protect your ticket number because it can be used to transfer ownership.
Q: Can I transfer tickets for other people?
A: Please see the instructions above for transferring ownership of Will Call or Mailed tickets. Registered owners of tickets can update the name and contact information for their tickets by logging in to their ticket account, viewing Your Registered Tickets, replacing the relevant information, and selecting Update. People who buy or otherwise receive a ticket can register the ticket in their name using the Register a New Ticket option.
Q: How can I verify that a ticket I bought from someone is in my name?
A: If you buy or are gifted a ticket, please register the ticket in your name. Go to the Flipside website (www.burningflipside.com), login with your existing account or create an account if you don't already have one, go to the Tickets page, and use the Register a New Ticket option.
Q: How can I update my contact information after tickets are issued?
A: You will be able to update the name, email address and phone for a ticket in your account by logging in to the ticket system. View Your Registered Tickets, enter the new information, then select Update.
Q: Can child or kid tickets be converted to adult tickets if I pay the difference?
A: No. Once purchased, child or kid tickets may not be converted to another ticket type.
Q: How can I get help with tickets?
A: Email the ticket team at: tickets@burningflipside.com. Ticket volunteers will respond to email as promptly as they can manage. Please use a specific, unique subject line, preferably including your ticket request ID, to help your ticket team volunteers manage email efficiently.
Event Entry
Q: When is the Flipside gate open?
A: Refer to the specific event year’s Survival Guide for the most up-to-date information.
Do not show up early, you will not be admitted!
Usually Flipside happens over Memorial Day weekend (in late May). The gate opens the morning of the Thursday before Memorial Day, closes several hours before burn time (early evening) on the Sunday of that weekend, then reopens on Monday morning. The event ends on Memorial Day Monday.
Q: What do I need for entry?
A: Refer to the specific event year’s Survival Guide for the most up-to-date information.
You need to bring to the entry gate a valid ticket (unless your ticket is being held for you in Will Call) and valid legal identification in a name matching the ticket registration. You also must sign a waiver of liability.
It’s worth repeating: No one will be allowed into the event without a ticket, signed waiver of liability, and valid ID.
If you are bringing minor children (anyone under age 18), additional documents will be necessary. (See the related question below.)
You cannot gain admittance by volunteering. Tickets will not be available for purchase at the gate. Keep your ticket handy.
Q: What are the special requirements for minors (anyone under age 18)?
A: Refer to the specific event year’s Survival Guide for the most up-to-date information.
For the protection of minor children and in accordance with Texas law, any minor child attending this event must be accompanied by someone with legal authority to make decisions for the child.
• A minor is anyone under the age of 18.
• Bring everything your children will need to have a safe and enjoyable event.
• Bring proper documentation to prove your authority to make decisions for the child. For the child: birth certificate, passport, or other official document. For the parent: photo ID. An electronic copy of your documentation will be stored along with the signed event waiver. A special affidavit process is also possible (see http://www.burningflipside.com/MinorAffidavit).
• You are solely responsible for the care, supervision, and well-being of the child AT ALL TIMES. There may be activities not suitable for children or behavior that you may not wish your children to see. Do not expect anyone to censor their behavior because children are present.
• Sign an event waiver of liability for the minor child, including a statement that you have authority to act on behalf of the child.
• Do not expect anyone in the community to watch your kids unless a specific agreement is made prior to the event.
• Inability to take care of the minors you bring to the event can result in ejection.
• If you have any questions, email AAR, LLC at llc@flames.burningflipside.com
Q: Are tickets sold at the gate?
A: No, tickets to Burning Flipside are never sold at the event gate.
Q: Is re-entry allowed?
A: Refer to the specific event year’s Survival Guide for the most up-to-date information.
Leaving and re-entering Burning Flipside is discouraged because it’s not consistent with full participation immersion in the thing that is Flipside. If you need to leave and may return, be sure to check-out at the gate as you are leaving.
If you leave, to get back in you’ll need:
• $10 for a re-entry pass
• your Flipside ticket
• your valid, legal identification
• your wristband
You may return only during regular gate hours.
General
Q: Where is the Survival Guide?
A: A paper copy of the current year’s Burning Flipside Survival Guide is provided with a ticket. It also is published as a PDF file here: www.burningflipside.com/sg.
Q: What are the Flipside ticket terms of service?
A: The terms of service are printed on the back of each ticket and also are here: http://www.burningflipside.com/tickets/tos.
Q: How can I find Flipside volunteer opportunities?
A: Volunteer opportunities are abundant. To learn about them, subscribe to Volunteer, the new low-traffic list of announcements of volunteer opportunities for Flipside and Flipside-related events throughout the year, here: http://www.burningflipside.com/email-lists.
You can also discover volunteer opportunities as you participate in community events and read posts on the website or messages posted to the email distribution lists, or you can contact the Volunteer Coordinator at volunteerinfo@burningflipside.com.
Q: Why do you use this process for ticketing?
A: The process we use for selling and distributing Burning Flipside tickets is re-examined every year. We use a process intended to be consistent with and support this unique experiment in temporary intentional community.
Q: Why is this FAQ list so long?
A: Because inquiring minds want to know. Lots of people have lots of questions.